Returns & Exchanges
At TileTools, we stand behind the quality of our professional-grade equipment and offer a 30-day return window for unused items in their original packaging. Whether you ordered the wrong trowel size or a tile saw that doesn't fit your needs, we are here to ensure you have the right tools for the job.
Initiate Your Request
Log into your account and select the order containing the item you wish to return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Tools
Securely pack the unused items in their original manufacturer packaging, ensuring all manuals, accessories, and protective inserts are included.
Ship to Our Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Inspection and Refund
Once our technicians verify the condition of the returned tools, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing