Frequently Asked Questions
Expert advice and support for your tiling projects
What is the standard shipping time for heavy equipment?
Most professional tile saws and large machinery ship via LTL freight and typically arrive within 5-7 business days. Smaller hand tools and accessories are shipped via standard ground and arrive within 3-5 business days.
Do you offer a warranty on professional-grade cutters?
Yes, all our manual and electric tile cutters come with a minimum 1-year manufacturer warranty. We also offer extended protection plans for high-use commercial equipment.
Can I return unused adhesive or grout?
Unopened bags of grout, mortar, and adhesive can be returned within 30 days of purchase, provided the packaging is intact and has been stored in a moisture-free environment.
Which payment methods do you accept for bulk orders?
We accept all major credit cards, PayPal, and Apple Pay. For large-scale contractor orders, we also offer bank wire transfers and net-30 terms for approved commercial accounts.
How do I track my delivery?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's portal to monitor your shipment's progress.
What should I do if my items arrive damaged?
Please inspect your delivery immediately. If any tools or materials are damaged, contact our support team within 48 hours with photos of the damage to initiate a free replacement process.